Versand

Last Updated: February 19th, 2025

Thank you for visiting our store. This Shipping Policy outlines how we handle orders for our Online Store and across Europe. Please read the policy carefully to understand our processing, shipping methods, and delivery expectations.

1. Order Processing

  • Processing Time: Orders are typically processed within 2-3 business days unless otherwise stated in the Product description. Please note that orders placed on weekends or public holidays will be processed on the next business day.
  • Order Confirmation: You will receive an email confirmation once your order has been successfully received and processed.

2. Shipping Destinations

  • Ireland: We offer domestic shipping across Ireland.
  • Europe: We also ship to all EU and most European countries. Shipping availability and rates may vary by destination.
  • Worldwide: We worldwide to most Countries. Shipping availability and rates may vary by destination.

3. Shipping Methods & Estimated Delivery

  • Ireland:
    • Standard Shipping: Estimated delivery within 1-3 business days after processing.
    • Express Shipping: Available at checkout where offered; estimated delivery within 1 business day.
  • Europe:
    • Standard Shipping: Estimated delivery within 3-7 business days after processing.
    • Express Shipping: Available in some regions; estimated delivery within 2-4 business days.
  • Worldwide:
    • Standard Shipping: Estimated delivery within 7-14 business days after processing.
    • Express Shipping: Available in some regions; estimated delivery within 4-7 business days.

Please note: Delivery times are estimates and may be affected by factors beyond our control, such as customs processing or local postal service delays.

4. Shipping Rates & Costs

  • Domestic (Ireland): Shipping rates are calculated at checkout based on the weight and dimensions of your order.
  • International (Europe): Shipping costs will vary depending on the destination, order size, and selected shipping method. Any applicable customs fees or import duties are the responsibility of the customer.
  • Free Shipping: Occasionally, we may offer free shipping promotions. Please refer to our website for any current offers.

5. Shipment Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to track your package online. Please allow 24-48 hours for the tracking information to be updated by the carrier.

6. Customs, Duties, and Taxes

For shipments outside Ireland and the European Union, please be aware that additional charges such as customs duties, taxes, or fees may apply upon delivery. These charges are not included in the purchase price or shipping cost and are the responsibility of the recipient.

7. Issues with Your Order

  • Delayed or Lost Shipments: If you experience a delay or your order appears to be lost, please contact our customer service team at shop@skyscreativestudio.com. We will work with the carrier to locate your order or provide a suitable resolution.
  • Damaged Items: If your package arrives damaged, please take photos of the damage and contact us immediately so we can address the issue promptly.

8. Contact Us

If you have any questions or concerns about our shipping policy, please reach out to our customer service team at shop@skyscreativestudio.com. We are here to help ensure your shopping experience is as smooth and satisfying as possible.

Thank you for choosing our store. We look forward to delivering your order quickly and efficiently!